We, at O.K. Auto Oy are extremely satisfied with HandyCall. We receive accurate information about how calls are handled at our different offices, right up to the individual level, and the way how missed called are returned. The purpose is not to “hunt down” anyone, but from the reports we can see right away, which sub-areas need improvement. HandyCall has indeed provided us a possibility of developing our call services considerably, and increase our sales, because we have been able to return virtually 100% of all missed calls.
In addition to versatile reports, HandyCall offers another excellent feature, i.e. when any inbound call is made to a group, which for one reason or another cannot be taken, and when any of the members of that group returns this missed call, the number from which the missed call was made is removed from the logs of every other members right away.
Seppo Ståhlberg CEO O.K. Auto Oy